# 0.3.5 update gone wrong
**URL:** https://community.start9.com/t/0-3-5-update-gone-wrong/821
**Category:** StartOS Support
**Created:** [November 18, 2023, 9:48pm UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821 "2023-11-18T21:48:24Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [November 18, 2023, 9:48pm UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/1 "2023-11-18T21:48:24Z")
Hi there,
Two days ago I noticed that an update (v0.3.5) was available and I went for it. After the update was downloaded i received a message to restart the server, once I click to restart i receive a message “Gateway timeout”. So far so good, this should be expectable.
After waiting for approx. 1h and the system not coming back up online I restarted the server but no luck.
I connected a monitor to it and i saw the following error:
To try and fix this, I inserted my bootable StartOS pen and tried to reinstall StartOS. No luck with that either.
Next i downloaded the v0.3.5 .iso from Github, flashed the pen with it and reinstalled StartOS again and now I see the following:
Logs:
I’ve run out of ideas of what to do without wiping out all data.
Any help is appreciated 🙇♂️
PS.: I’ve tried the “SYSTEM REBUILD” option.
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### Author:  [@mrmarcomo](https://community.start9.com/u/mrmarcomo)
#### Post date: [November 21, 2023, 4:25am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/2 "2023-11-21T04:25:40Z")
Came here to post this exact thing. Also happened to me when I tried to update tonight. Can’t even re-flash. Laptop doesn’t even recognize the storage hardware anymore, it seems.
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### Author:  [@matthill](https://community.start9.com/u/matthill)
#### Post date: [November 22, 2023, 4:26am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/3 "2023-11-22T04:26:14Z")
Hi, sorry about the delayed response here, looks like this got missed.
The “cannot downgrade” is a bad error message, unfortunately. It just means you are coming from an older version. StartOS had a cliff version at 0.3.4 so we deleted the 0.3.3 migrations from the code. You are likely coming from 0.3.3.1 or earlier, which means you will need to reflash 0.3.4.4 before going on to 0.3.5.1
> **[Release v0.3.4.4-hotfix · Start9Labs/start-technologies](https://github.com/Start9Labs/start-technologies/releases/tag/v0.3.4.4-hotfix)**
>
> Highlights
> Hotfix for compatibility with some DIY hardware
> Full release details: https://github.com/Start9Labs/start-os/releases/tag/v0.3.4.4
> What's Changed
>
> be resilient to bad lshw output by @dr-...
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### Author:  [@matthill](https://community.start9.com/u/matthill)
#### Post date: [November 22, 2023, 4:27am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/4 "2023-11-22T04:27:51Z")
This is likely unrelated to the issue above. Can you provide some more information about what exactly you are experiencing? Are you saying you have the exact same error message and tried the exact same steps to resolve, or is your situation different in any way?
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### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [November 22, 2023, 7:15am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/5 "2023-11-22T07:15:16Z")
When you say “you will need to reflash 0.3.4.4 before going on to 0.3.5.1”, do you mean I need to do a clean install or does reinstalling option (keeping data) works also? Thanks
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### Author:  [@start9dave](https://community.start9.com/u/start9dave)
#### Post date: [November 22, 2023, 6:00pm UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/6 "2023-11-22T18:00:24Z")
Do a re-install, keeping data, as opposed to factory reset, which would wipe data.
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### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [November 22, 2023, 10:11pm UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/7 "2023-11-22T22:11:32Z")
It worked 🎉 I’ve got the system back.
Now I will trigger the update once again and see how it goes. 🤞
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### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [November 22, 2023, 10:32pm UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/8 "2023-11-22T22:32:21Z")
Done, fixed! Thanks @matthill and @start9dave 🙇♂️
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### Author:  [@mrmarcomo](https://community.start9.com/u/mrmarcomo)
#### Post date: [November 24, 2023, 1:49am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/9 "2023-11-24T01:49:35Z")
Originally, I did have the same symptoms as Nunosav, but not the same message. I wasn’t able to grab a screenshot of that, but I have since tried to re-install from USB flashdrive and I am getting these errors messages on command line. Tried flashing both 0.3.5.1 and 0.3.4.4 (hotfix).
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### Author:  [@start9dave](https://community.start9.com/u/start9dave)
#### Post date: [November 27, 2023, 4:26am UTC](https://community.start9.com/t/0-3-5-update-gone-wrong/821/10 "2023-11-27T04:26:57Z")
Are these just messages in your log, or do you have other issues stemming from this? It looks like you may have some peripheral devices attached that are not needed. Either way, this probably warrants a new topic with the context and details, please.