# 0.4 update fail

**URL:** <https://community.start9.com/t/0-4-update-fail/5412>\
**Category:** StartOS Support\
**Created:** [July 25, 2026, 10:35pm UTC](https://community.start9.com/t/0-4-update-fail/5412 "2026-07-25T22:35:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ixef](https://community.start9.com/user_avatar/community.start9.com/ixef/32/2220_2.png) [@ixef](https://community.start9.com/u/ixef)\
**Post date:** [July 25, 2026, 10:35pm UTC](https://community.start9.com/t/0-4-update-fail/5412/1 "2026-07-25T22:35:08Z")

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On a StartOS Pure I clicked to update the OS as prompted. The Update downloaded and after clicking Restart, I can’t connect to the unit anymore it is not connecting online. Not sure what to do now.

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**Author:** ![ixef](https://community.start9.com/user_avatar/community.start9.com/ixef/32/2220_2.png) [@ixef](https://community.start9.com/u/ixef)\
**Post date:** [July 25, 2026, 11:18pm UTC](https://community.start9.com/t/0-4-update-fail/5412/2 "2026-07-25T23:18:48Z")

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I used a flashed USB with the new OS and rebooted selecting “preserve existing data” and it looks like it worked.

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**Author:** ![StuPleb](https://community.start9.com/user_avatar/community.start9.com/stupleb/32/195_2.png) [@StuPleb](https://community.start9.com/u/StuPleb)\
**Post date:** [July 25, 2026, 11:36pm UTC](https://community.start9.com/t/0-4-update-fail/5412/3 "2026-07-25T23:36:59Z")

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Good job, this is an issue currently affecting Pures, and a manual flash is the solution.