# About the StartOS Support category
**URL:** https://community.start9.com/t/about-the-startos-support-category/19
**Category:** StartOS Support
**Created:** [November 2, 2022, 9:01pm UTC](https://community.start9.com/t/about-the-startos-support-category/19 "2022-11-02T21:01:40Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@start9dave](https://community.start9.com/u/start9dave)
#### Post date: [November 2, 2022, 9:01pm UTC](https://community.start9.com/t/about-the-startos-support-category/19/1 "2022-11-02T21:01:40Z")
Post here if you are having trouble with a DIY StartOS device. **Be sure to use the search feature on this site first, as your question may have already been answered.**
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### → Official support for Start9 Customers is found here: [https://start9.me/](https://start9.me/)
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Please follow the following guidelines to get the fastest solution to your issue:
1. What _EXACTLY_ is happening? This can include error messages, log messages, symptoms (i.e., push the power button and device doesn’t turn on), or screenshots.
2. What version of StartOS and/or the service in question are you using?
3. What hardware are you using?
4. If potentially a networking issue, what is your networking setup?
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### Author:  [@StuPleb](https://community.start9.com/u/StuPleb)
#### Post date: [August 23, 2024, 6:36pm UTC](https://community.start9.com/t/about-the-startos-support-category/19/2 "2024-08-23T18:36:21Z")