# Having start9 isssues would like to reinstall
**URL:** https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281
**Category:** DIY Community
**Created:** [March 31, 2024, 1:12pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281 "2024-03-31T13:12:20Z")
**Posts on this page:** 12
**Page:** 2
### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 11, 2024, 11:50pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/21 "2024-05-11T23:50:52Z")
I can done an update and paste the error, give me a few not home yet
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 1:46am UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/22 "2024-05-12T01:46:28Z")
This is the error ## Install of bitcoind@27.0.0 Failed: Filesystem I/O Error: request or response body error: error reading a body from connection: error:0A000119:SSL routines:ssl3\_get\_record:decryption failed or bad record mac:ssl/record/ssl3\_record.c:622:
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 1:48am UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/23 "2024-05-12T01:48:19Z")
## **Mempool - Install Failed**
## Install of [mempool@2.5.1.1](mailto:mempool@2.5.1.1) Failed: Filesystem I/O Error: request or response body error: error reading a body from connection: error:0A000119:SSL routines:ssl3\_get\_record:decryption failed or bad record mac:ssl/record/ssl3\_record.c:622:
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### Author:  [@Rick](https://community.start9.com/u/Rick)
#### Post date: [May 12, 2024, 1:53am UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/24 "2024-05-12T01:53:48Z")
It seems like you are having connectivity issues. I saw that you posted that you are using Starlink for you ISP. I have seen other users that had connectivity issues with Starlink.
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 11:44am UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/25 "2024-05-12T11:44:04Z")
Is there a way to resolve this other using another isp, I can connect to my server remotely over tor with no problems and BTC blockchain is at 100%.
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### Author:  [@Rick](https://community.start9.com/u/Rick)
#### Post date: [May 12, 2024, 8:32pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/26 "2024-05-12T20:32:36Z")
If possible you can try another ISP, even if it is just a test. You can also see if there are any settings you can adjust with your starlink setup. You might try reaching out to their customer support as well
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 10:18pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/27 "2024-05-12T22:18:19Z")
ok I will try that, is there a reason why only the app updating is the only connection issue , since all other connection work , although the marketplace does not always connect and I have to use the rebuild option in the setting and it will connect to the market place
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### Author:  [@Rick](https://community.start9.com/u/Rick)
#### Post date: [May 12, 2024, 10:25pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/28 "2024-05-12T22:25:46Z")
Downloading packages needs a stable connection so that the larger files won’t be corrupted. You can sometimes get away with the intermittent connection just browsing. Also, there may be something with your Starlink setup that is blocking access
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 10:35pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/29 "2024-05-12T22:35:29Z")
ok I understand , would the hardware cause this issue , I am able to download software, do streaming with my other laptops connected to the same network with no issues
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### Author:  [@Rick](https://community.start9.com/u/Rick)
#### Post date: [May 12, 2024, 10:40pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/30 "2024-05-12T22:40:42Z")
I wouldn’t think it is a hardware issue. There is not a known issue with StartOS connecting to updates, so this leads me to believe that it is a networking issue of some sort. You just have to troubleshoot and eliminate possibilities as you go
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### Author:  [@Red1230](https://community.start9.com/u/Red1230)
#### Post date: [May 12, 2024, 10:48pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/31 "2024-05-12T22:48:31Z")
ok thanks for your help, I’m not very experienced or technical , are there certain areas I should focus on, things to look for in router settings or questions to ask starlink that would cause these problems.
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### Author:  [@Rick](https://community.start9.com/u/Rick)
#### Post date: [May 12, 2024, 10:58pm UTC](https://community.start9.com/t/having-start9-isssues-would-like-to-reinstall/1281/32 "2024-05-12T22:58:54Z")
We have our common issues document but as far as Starlink goes I don’t know much about them, I would just look at their docs or call and ask them. [https://docs.start9.com/0.3.5.x/support/common-issues](https://docs.start9.com/0.3.5.x/support/common-issues). You might also search the net for articles similar to this. There are ways to determine if your internet connection is intermittent. [https://www.howtogeek.com/740382/internet-problems-heres-how-to-tell-if-its-your-isps-fault/](https://www.howtogeek.com/740382/internet-problems-heres-how-to-tell-if-its-your-isps-fault/)
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