# Recovering JAM: rescanning forever
**URL:** https://community.start9.com/t/recovering-jam-rescanning-forever/1864
**Category:** Services Support
**Created:** [September 11, 2024, 5:50pm UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864 "2024-09-11T17:50:23Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@yikes](https://community.start9.com/u/yikes)
#### Post date: [September 11, 2024, 5:50pm UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/1 "2024-09-11T17:50:23Z")
Hi. I had to reinstall JAM and had funds on an account. I entered the seed phrase used during previous setup. It’s rescanning forever. Is this normal? Do I need to use the same password that was used during the previous setup?
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### Author:  [@yikes](https://community.start9.com/u/yikes)
#### Post date: [September 11, 2024, 6:30pm UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/2 "2024-09-11T18:30:47Z")
I have answered some of my own questions by recovering using Sparrow wallet. Seems the password entered is _not_ a passphrase (which would be required for recovery). This is great news because I didn’t expect it to be.
I’m still waiting for the JAM app to finish scanning, so I’m going to just reinstall, create a new account and send it there.
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### Author:  [@yikes](https://community.start9.com/u/yikes)
#### Post date: [September 11, 2024, 6:55pm UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/3 "2024-09-11T18:55:21Z")
OK. Now I reinstalled everything, created an account and scanning is still taking forever. I checked the logs and I’m seeing a bunch of “failed to connect to peer” messages.
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### Author:  [@Alvaro](https://community.start9.com/u/Alvaro)
#### Post date: [September 11, 2024, 9:05pm UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/4 "2024-09-11T21:05:22Z")
Are all other services on your Server working correctly (Green Health Checks / No errors)?
If JAM is the only service causing you trouble, take a look at the specific Service Logs that you can find in the JAM service page of your server under Menu → Logs.
Make a note of any specific errors and let us know. If it is related to a connection error we might be able to assist.
If this is related to an issue with JAM itself, you might want to reach out to them and see if they have any other tips. Their contact information can be found at the bottom of this page: [https://jamdocs.org/](https://jamdocs.org/)
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### Author:  [@wad-unsaved-graded](https://community.start9.com/u/wad-unsaved-graded)
#### Post date: [November 9, 2024, 12:06am UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/5 "2024-11-09T00:06:35Z")
I am having the same issue, the wallet shows “Rescanning in progress…” for hours now. The log shows connection issue. The same wallet works fine on the Jam app on my backup Umbrel node, so it should be a Start9 issue, not be a Jam related issue.
> 2024-11-08T18:49:06-05:00 2024-11-08 23:49:06,600 [INFO] Going to reattempt connection to [g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222](http://g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222) in 778.47802734375 seconds.
> 2024-11-08T18:49:20-05:00 2024-11-08 23:49:20,686 [INFO] Failed to connect to peer [wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222](http://wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222)
> 2024-11-08T18:49:20-05:00 2024-11-08 23:49:20,686 [INFO] Going to reattempt connection to [wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222](http://wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222) in 777.47802734375 seconds.
> 2024-11-08T19:01:17-05:00 2024-11-09 00:01:16,375 [INFO] Updating status to connected for peer [bqlpq6ak24mwvuixixitift4yu42nxchlilrcqwk2ugn45tdclg42qid.onion:5222](http://bqlpq6ak24mwvuixixitift4yu42nxchlilrcqwk2ugn45tdclg42qid.onion:5222).
> 2024-11-08T19:01:17-05:00 2024-11-09 00:01:16,376 [INFO] We, NOT-SERVING-ONION, are calling the handshake callback as client.
> 2024-11-08T19:01:17-05:00 2024-11-09 00:01:16,376 [INFO] Sending this handshake: {“app-name”: “joinmarket”, “directory”: false, “location-string”: “NOT-SERVING-ONION”, “proto-ver”: 5, “features”: {}, “nick”: “J56GbBoVNKFgoh6i”, “network”: “mainnet”} to peer [bqlpq6ak24mwvuixixitift4yu42nxchlilrcqwk2ugn45tdclg42qid.onion:5222](http://bqlpq6ak24mwvuixixitift4yu42nxchlilrcqwk2ugn45tdclg42qid.onion:5222)
> 2024-11-08T19:01:24-05:00 2024-11-09 00:01:23,908 [INFO] Updating status to connected for peer [3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222](http://3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222).
> 2024-11-08T19:01:24-05:00 2024-11-09 00:01:23,908 [INFO] We, NOT-SERVING-ONION, are calling the handshake callback as client.
> 2024-11-08T19:01:24-05:00 2024-11-09 00:01:23,909 [INFO] Sending this handshake: {“app-name”: “joinmarket”, “directory”: false, “location-string”: “NOT-SERVING-ONION”, “proto-ver”: 5, “features”: {}, “nick”: “J56GbBoVNKFgoh6i”, “network”: “mainnet”} to peer [3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222](http://3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222)
> 2024-11-08T19:01:24-05:00 2024-11-09 00:01:24,013 [INFO] Going to reattempt connection to [3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222](http://3kxw6lf5vf6y26emzwgibzhrzhmhqiw6ekrek3nqfjjmhwznb2moonad.onion:5222) in 1170.717041015625 seconds.
> 2024-11-08T19:02:10-05:00 2024-11-09 00:02:09,826 [INFO] Failed to connect to peer [g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222](http://g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222)
> 2024-11-08T19:02:10-05:00 2024-11-09 00:02:09,826 [INFO] Going to reattempt connection to [g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222](http://g3hv4uynnmynqqq2mchf3fcm3yd46kfzmcdogejuckgwknwyq5ya6iad.onion:5222) in 1169.717041015625 seconds.
> 2024-11-08T19:02:24-05:00 2024-11-09 00:02:23,854 [INFO] Failed to connect to peer [wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222](http://wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222)
> 2024-11-08T19:02:24-05:00 2024-11-09 00:02:23,854 [INFO] Going to reattempt connection to [wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222](http://wkd3kd73ze62sqhlj2ebwe6fxqvshw5sya6nkvrgcweegt7ljhuspaid.onion:5222) in 1169.717041015625 seconds.
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### Author:  [@wad-unsaved-graded](https://community.start9.com/u/wad-unsaved-graded)
#### Post date: [November 9, 2024, 12:36am UTC](https://community.start9.com/t/recovering-jam-rescanning-forever/1864/6 "2024-11-09T00:36:10Z")
It resolved itself after a long time 1+hours.