# Start 9 Market Place doesn't connect? **URL:** \ **Category:** StartOS Support\ **Tags:** services\ **Created:** [April 26, 2024, 9:49am UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350 "2024-04-26T09:49:32Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Undesired3190](https://community.start9.com/letter_avatar_proxy/v4/letter/u/f14d63/32.png) [@Undesired3190](https://community.start9.com/u/Undesired3190)\ **Post date:** [April 26, 2024, 9:49am UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/1 "2024-04-26T09:49:33Z")
Hi I just connected my server one start 9 and it went fine. i entered w my pw. However once entered Im not getting connection to the start9 marketplace and same goes for start 9 upgrades. I have tried to restart as well as a systems rebuild, but that has not made any difference and I have also tried connecting to the server through Safari instead of Firefox, but that neither made any difference. The server is connected and in green but I do not get any connection to the marketplace ??? ---
**Author:** ![StuPleb](https://community.start9.com/user_avatar/community.start9.com/stupleb/32/195_2.png) [@StuPleb](https://community.start9.com/u/StuPleb)\ **Post date:** [April 26, 2024, 8:23pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/2 "2024-04-26T20:23:54Z")
We’re looking into this considering a few people reported it at the same time. It’s unusual because **most** people don’t have this problem at all, and with the few that do it’s an issue local to them and often performing a hard refresh clears it. Windows: Hold down the Ctrl key and press F5. Alternatively, you can also use Ctrl+Shift+R to perform a hard refresh. Mac OS X: You can use Command+Shift+R to perform a hard refresh. Linux: Hold down the Ctrl key and press F5. Alternatively, you can use Ctrl+Shift+R to perform a hard refresh. One user connected a VPN at the router level and it just worked. Others see the problem disappear when they come back a day or two later. This is why we’re not sure if it’s something specific to a few select users or something that we can tweak that’ll make it less likely to happen. If we find anything obvious to report back to you, I will. ---
**Author:** ![JWD](https://community.start9.com/letter_avatar_proxy/v4/letter/j/c4cdca/32.png) [@JWD](https://community.start9.com/u/JWD)\ **Post date:** [April 27, 2024, 11:14pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/3 "2024-04-27T23:14:27Z")
Same problem here. The apps are running, but the marketplace is down. I’m trying to do a software update, but it always fails and I get this error message: “ embassyOS Update Failed Update was not successful because of Filesystem 1/0 Error: rsync error: 10 rsync: [Receiver] failed to connect to [registry.start9.com](http://registry.start9.com) (45.55.33.39): Connection refused (111) rsync error: error in socket 10 (code 10) at clientserver.c(137) [Receiver=3.2.3]” I’ve tried resetting and I have confirmed it has an internet connection. ---
**Author:** ![Rick](https://community.start9.com/user_avatar/community.start9.com/rick/32/339_2.png) [@Rick](https://community.start9.com/u/Rick)\ **Post date:** [April 27, 2024, 11:27pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/4 "2024-04-27T23:27:29Z")
I’ve inquired with our team if there is any issue on our end. Are all your connections functioning normal in general? ---
**Author:** ![JWD](https://community.start9.com/letter_avatar_proxy/v4/letter/j/c4cdca/32.png) [@JWD](https://community.start9.com/u/JWD)\ **Post date:** [April 29, 2024, 5:57pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/5 "2024-04-29T17:57:19Z")
I don’t have a tone else on my Embassy, but the bitcoin node appears to be running normally. It is connected to the internet ---
**Author:** ![Undesired3190](https://community.start9.com/letter_avatar_proxy/v4/letter/u/f14d63/32.png) [@Undesired3190](https://community.start9.com/u/Undesired3190)\ **Post date:** [October 10, 2024, 11:47am UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/6 "2024-10-10T11:47:35Z")
Im on MAC OS, same issue still , but using the Command+Shift+R and refreshing usually deals w the issue after a while. However, it is a bit annoying that it seem needed to do this every time I connect… ---
**Author:** ![Rick](https://community.start9.com/user_avatar/community.start9.com/rick/32/339_2.png) [@Rick](https://community.start9.com/u/Rick)\ **Post date:** [October 19, 2024, 7:58pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/7 "2024-10-19T19:58:14Z")
Try closing your tab when not in use. Leaving the tab open or pinned and closing the lid is usually what causes the caching issue ---
**Author:** ![Undesired3190](https://community.start9.com/letter_avatar_proxy/v4/letter/u/f14d63/32.png) [@Undesired3190](https://community.start9.com/u/Undesired3190)\ **Post date:** [October 22, 2024, 3:08pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/8 "2024-10-22T15:08:00Z")
doesnt work , tried to log out and log back in a few days later and its still just trying to “stop” the mempool? see also screenshot ![Skærmbillede 2024-10-22 kl. 16.47.01](https://community.start9.com/uploads/default/original/1X/dadf35a5a866a973f71bd7107b236858763c1f98.jpeg) ---
**Author:** ![Undesired3190](https://community.start9.com/letter_avatar_proxy/v4/letter/u/f14d63/32.png) [@Undesired3190](https://community.start9.com/u/Undesired3190)\ **Post date:** [October 22, 2024, 3:26pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/9 "2024-10-22T15:26:02Z")
I changed browser from firefox to brave. could that have anything to do w it? ---
**Author:** ![Rexter](https://community.start9.com/user_avatar/community.start9.com/rexter/32/371_2.png) [@Rexter](https://community.start9.com/u/Rexter)\ **Post date:** [October 22, 2024, 5:40pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/10 "2024-10-22T17:40:05Z")
Browser caching is notoriously susceptible to corruption. We’re annoyed with it too. ---
**Author:** ![Rexter](https://community.start9.com/user_avatar/community.start9.com/rexter/32/371_2.png) [@Rexter](https://community.start9.com/u/Rexter)\ **Post date:** [October 22, 2024, 5:41pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/11 "2024-10-22T17:41:43Z")
A service stuck in a stopping state can be resolved by a restart of the server. It’s under System. ---
**Author:** ![system](https://community.start9.com/uploads/default/original/1X/2dcde8aa6ad3ce3d7873096ee4b3e5395e19a7b5.png) [@system](https://community.start9.com/u/system)\ **Post date:** [October 24, 2024, 5:41pm UTC](https://community.start9.com/t/start-9-market-place-doesnt-connect/1350/12 "2024-10-24T17:41:46Z")
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.