# Start 9 Pure Server connectivity problems

**URL:** <https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334>\
**Category:** StartOS Support\
**Tags:** diy\
**Created:** [January 2, 2025, 9:07pm UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334 "2025-01-02T21:07:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zodd1](https://community.start9.com/letter_avatar_proxy/v4/letter/z/e47c2d/32.png) [@zodd1](https://community.start9.com/u/zodd1)\
**Post date:** [January 2, 2025, 9:07pm UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334/1 "2025-01-02T21:07:20Z")

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Recently purchased Pure server (32GB/4TB) that was set up on Windows computer. Did initial setup as per documentation and downloaded services. From the beginning services would run from between 2-36 hours then services shut down. To fix the issue I would have to shut down server and reboot and reconnect through browser again, Checked updates and all are up to date. The server is connected by ethernet cable same as the computer to router but the computer is not losing connection when services shut down. I know this is a very generic description but I am not a tech guy but able to follow instructions. Thank you,

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**Author:** ![Alvaro](https://community.start9.com/user_avatar/community.start9.com/alvaro/32/452_2.png) [@Alvaro](https://community.start9.com/u/Alvaro)\
**Post date:** [January 2, 2025, 10:45pm UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334/2 "2025-01-02T22:45:12Z")

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The easiest way for us to help you with this is for you to log in to our Matrix Community where we can run tests and troubleshoot this issue with you in real time.

Since you purchased a Server Pure, you should have gotten a unique redemption code that you can use to log in here: [https://start9.me](https://start9.me)

- YOUR REDEMPTION CODE CAN ONLY BE USED ONCE
- IF SOMEONE ASKS YOU FOR YOUR CODE, THEY ARE A SCAMMER

The server is staffed 15 hours/day, 7 days per week, from 8:00am-11:00pm (Mountain Time)

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**Author:** ![Azidano](https://community.start9.com/letter_avatar_proxy/v4/letter/a/77aa72/32.png) [@Azidano](https://community.start9.com/u/Azidano)\
**Post date:** [April 25, 2025, 2:22pm UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334/3 "2025-04-25T14:22:03Z")

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I have also purchased a Start9 Pure, but where do I get the unique redemption code?

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**Author:** ![Rick](https://community.start9.com/user_avatar/community.start9.com/rick/32/339_2.png) [@Rick](https://community.start9.com/u/Rick)\
**Post date:** [April 26, 2025, 12:22am UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334/4 "2025-04-26T00:22:21Z")

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Is your code on the bottom of the unit?

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**Author:** ![Azidano](https://community.start9.com/letter_avatar_proxy/v4/letter/a/77aa72/32.png) [@Azidano](https://community.start9.com/u/Azidano)\
**Post date:** [April 26, 2025, 8:59am UTC](https://community.start9.com/t/start-9-pure-server-connectivity-problems/2334/5 "2025-04-26T08:59:19Z")

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I just found it, thank you very much!