# StartOS won't load most of the time
**URL:** https://community.start9.com/t/startos-wont-load-most-of-the-time/513
**Category:** StartOS Support
**Created:** [July 15, 2023, 2:33pm UTC](https://community.start9.com/t/startos-wont-load-most-of-the-time/513 "2023-07-15T14:33:40Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [July 15, 2023, 2:33pm UTC](https://community.start9.com/t/startos-wont-load-most-of-the-time/513/1 "2023-07-15T14:33:40Z")
Since installing StartOS I’ve seen this screen a few times.
Any clue how I can fix this? Thanks!
---
### Author:  [@start9dave](https://community.start9.com/u/start9dave)
#### Post date: [July 16, 2023, 7:04pm UTC](https://community.start9.com/t/startos-wont-load-most-of-the-time/513/2 "2023-07-16T19:04:38Z")
It looks like you have an issue much lower than StartOS. The first line insinuates an issue in firmware. First thing I would try is to update your BIOS and reset to factory defaults.
Obviously we cannot provide support for all possible hardware, so you’ll need to do some digging here to find out the issue with your particular hardware.
---
### Author:  [@Nunosav](https://community.start9.com/u/Nunosav)
#### Post date: [July 17, 2023, 10:36am UTC](https://community.start9.com/t/startos-wont-load-most-of-the-time/513/3 "2023-07-17T10:36:44Z")
I was able to fix the issue by booting with Ubuntu server pen and formatting my SSD drive with it. Afterwards I installed StartOS and so far the error has not shown itself again.