About the Troubleshooting category

Post here if you are having trouble with StartOS, a Start9 device, or a StartOS service. Be sure to use the search feature on this site first, as your question may have already been answered.

Please follow the following guidelines to get the fastest solution to your issue:

  1. What EXACTLY is happening? This can include error messages, log messages, symptoms (i.e., push the power button and device doesn’t turn on), or screenshots.

    • Be sure to exclude any private information (if you aren’t sure, don’t post it)
  2. What version of StartOS and/or the service in question are you using?

  3. What hardware are you using?

  4. If potentially a networking issue, what is your networking setup?

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