Today, we had a brief power drop (a couple of seconds). Now I am unable to connect to my start9 server. It has been working fine for several months. I check the ethernet connection, tried using different browsers, tried using a different computer on the same network, with no success. Any ideas? (This is a pre-built server, not a DIY build.)
Also, unplugged my router and restarted it. Unplugged Star9 server and restarted, waited over 30 minutes and still cannot access it.
When I try start.local, I cannot access that either.
Hi axecaster,
I’m sorry to hear that you’re having issues. If you’re using one of the Start9 machines, you have access to our private support server, which is a much better place for troubleshooting than the forum.
From what you’ve described, it’s possible that the power surge may have caused some damage. To check, try connecting a monitor and keyboard directly to the server to see if it’s booting at all.
I encourage you to log in to our support server and request assistance there.
How do I find the access code to get into the support server?
I took your suggestion and hooked up a keyboard and monitor directly to the start9. I was able to get it into a BIOS screen and noticed the date/time was way off. I corrected that, hit save&exit which brought me right back to the BIOS screen.
I then tried plugging it back into my system as it normally was but still cannot connect. start.local won’t connect either. I’ve cleared browser cache and tried different browsers.
You should have received your access code by email when you purchased your Start9 server, or it should be printed on the bottom of your device. When you connect a monitor, your server should start in Kiosk Mode, and after a successful boot, you should see a login screen.
If you are unable to boot properly or don’t see this screen, it indicates that something may be wrong with your server.
I discoverd the access code on the bottom of the server.
Does this mean I need to buy a new server?
The suggestion to access the support server was to make it a quicker process to go through the many diagnostic steps, not to tell you that you need to purchase a new server.
Since you have a keyboard and monitor attached, my recommendation would be to just proceed with a standard reflash now, electing to Recover, then to User Existing Drive.
In all likelihood, you’ll be back up and running.
Step 1: Start9 | StartOS (x86/ARM)