Can't connect to my server

StartOS Support
1

Hello, i am having a problem opening my start9 login page. I have restarted my start9 server. I have deleted the firefox browser to see if this would reset it. I checked if my vpn was blocking it… basically i updated my mac and overnight my bookmark link to open my start9 login page is not working. I tried to open start.local…same thing, doesnt open.
This is what is says everytime:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at **************

If you entered the right address, you can:

Try again later
Check your network connection
Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Thanks for the feedback.

2

Usually the problem you are running into is caused by a browser caching issue. This can be fixed by hard refreshing your browser page once you get the error at login.

Ctrl+Shift+R
Cmd+Shift+R (On MacOS)

You also mentioned a VPN, some of them cause issues when trying to access devices on your local network. Try to find an option to allow local network sharing or something similar.

Take a look at our Common Issues Troubleshooting Guide for steps on these and many other details that might be causing you trouble.

3

i have verified that my vpn is in fact allowing me to share local and i have reset my firefox browser…still an error popping up…

4

Did you try to hard refresh your browser as Alvaro mentioned above?

Also, did you check all the steps from the troubleshooting guide? Im quite sure the answer is there.

5

Even though your VPN says that it “allows local sharing” they not always do, make sure to try turning off the VPN just to make sure.

6

I am having the same problem let me know if you find a solution.

7

I dont use a vpn and am having the same issue I cleared browser caching as well.

8

Without further detailed information on your setup and what error you are seeing exactly on which browser it is hard to pinpoint the issue.

The best course of action is for you to go over our Common Issues Troubleshooting Guide in order to make sure everything is set up correctly.

9

Hey there, welcome to the community! :tada: We’re glad to have you here.

It sounds like your macOS update added a new security setting that’s blocking Firefox from accessing your local network. To fix this:

  1. Open System Settings on your Mac.
  2. Navigate to Privacy & Security.
  3. Scroll down to Local Network.
  4. Find Firefox in the list and toggle it on so it has permission to access the network.

Once that’s done, try accessing your Start9 login page again at start.local.

Let us know if that solves it, and feel free to ask if you have more questions! We’re here to help. :blush: