I’m trying to back up my Server One to an external Hard Drive, but keep getting error messages. I’m an idiot with tech, so thought I would come here instead of continuing to run into issues on my own. I’m trying to back up to a WD My Passport, but am getting the following error message:
RPC ERROR: Filesystem I/O Error mount: /media/embassy/tmp/ER2DI5LOKNR52KBAMAPCN7W5AH632A24ZYRLTEPHQZGFWHPQ7BVQ: unknown filesystem type ‘ntfs’.
I haven’t been able to figure out what I need to do next, so looking for some help ont this.
Your hard drive comes formatted for Windows NTFS format, which isn’t particularly supported by other ecosystems and isn’t a supported format for the backup process.
You’ll need to reformat the drive with ExtFat or Ext4. How to do that would depend on the OS of your client device, but typically you’re able to right-click on the drive in your OS GUI and find the formatting utility that way, but if you need exact directions let us know what OS you’d be using.
Well, not exactly… the documentation doesn’t even mention NTFS, which was the original reason for the question on this page. So, that documentation still would be best (I won’t use the word “needs”) to be updated to also include saying " Do not use" NTFS.
And the recommended “solution” above (Feb 17) still said “You’ll need to reformat the drive with ExFat” which also isn’t actually true.
So for the sake of accuracy for any future readers of this blog, that is supposed to give the correct “Solution” then I figured I’d bring it up nicely, by asking… even though yes: I was “replying to a post from almost a year ago” which of course is irrelevant if the topic still stands, as it does.
There are a great many file systems that aren’t listed as ones people should not use. Surely it has to be more efficient to list only those that people should use?
As for old forum post answers, what would your suggestion be here? I’m not sure we can go through old posts regularly enough and update the answers as things change. Answers are relevant to the time and place they were provided, this isn’t to be treated as a knowledge base. We have the official documentation for that.
Obviously, NTFS is one of the MAJOR file systems in the entire world. Comparing it to vastly more obscure ones is a stretch for whatever reason you have. IDK. Noted. But if you are going to list the other two (FAT32 and exFAT) as not being acceptable, then I see absolutely no reason why NTFS wouldn’t be listed as well.
Especially when it OBVIOUSLY has been of concern to at LEAST two uses in this support forum thus far (OP and me).
To your second point: Fortunately there are users like me that come along in the present frame, looking for answers in the documentation, and when it’s not clear or found, then come to the support forum. And when the answer is still not clear or found, can either post a new topic, OR reply to an older topic. Regardless of how old it is (which is often irrelevant anyway).
If that’s a problem, then might I suggest:
don’t personally reply to “old” topics anymore yourself if it’s not acceptable to you,
don’t allow “old” topics to be replied to by anyone anymore,
or don’t have “old” topics even accessible/readable/searchable,
or don’t have the support forum at all.
If it is kept, then be more accepting (instead of apparently defensive) about suggestions for clarification, and especially improving the documentation, which is not perfect, and has been lacking in various other ways too.
Thx for the responses. Looking forward to a better new year for us all.