Hey guys, I apologize I am terrible at this stuff… I bought and started up my start9 months ago and everything was fine. I use a starlink, and from there, a unify router with a switch. I run directly from the router into my start9, and from the router into my switch to provide internet to the rest of the house. I recently got the router and was using the starlink router before that, but the start9 worked fine after I made the switch so I don’t imagine that is the issue… HERE is the issue.
When I goto either the http://start.local or my custom link that I set up in the beginning, Safari simply does nothing but looks like it is stuck loading. WHen I try in firefox, I get a “We can’t connect to the server at…”
I read in another post that someone had to reset their IP address but I have no idea how to do that. What I did do was use “fing” to see all the devices on my network. I did not see a “start” or anything like that, but I unplugged it and scanned again to see which IP address disappeared. After determining which IP address disappeared, I plugged it back in and tried to log into the IP address using https://[IP Address here]
Same issue - Server not found…
I have tried restarting the router and the start9, if I plug the start9 into the switch I can see a link light. I am honestly at a loss I don’t know what to do. Can someone please help me?
There are a few things you can try to see if your connection can be reset by following our Common Issues with regards to not being able to access your .local address. Please make sure to pay special attention to step 5:
If you are using macOS, confirm your browser is allowed to access local network devices at: Settings –> Privacy & Security –> Local Network
Take note that start.local will only really be used in two situations: 1) Initial Setup of your Server, and. 2) if your server is in diagnostic mode, otherwise you won’t see anything at that address.
If you have another client device (Phone, Tablet or another computer) you can also try using that with the IP address to see if the problem might just be with the settings on your client device (Macbook).
Thanks for your response - I really appreciate it. I am not able to log onto my netork from my iphone (safari) or through my wife’s macbook either.
As for “Settings –> Privacy & Security –> Local Network” Chrome and firefox are listed in there but I don’t see safari (or a way to add safari) however the issue is the same in chrome and firefox. I have cleared the cache in safari. Still no luck
I’d suggest restarting everything one by one (Router, Server, Client Device), starting with the server to get a fresh place to kick of troubleshooting from. Since you’ve updated your hardware, it might just be a thing of the connection needing to be reset.
After the restart of the Router, once it is back up, then start up the server, then start up the client device and see if you can reach the old adjective-noun.local address or the the IP address as listed in the Router. I tend to use AngryIP Scanner instead, because it is really easy to see the hostnames once you do the scan, which will show all devices and their .local addresses on your network.
Thanks for your help. With the Angry IP scan and some help from AI, it looks like I will need to go into kiosk mode and flash my start 9. I’ve tried everything else, and even with identifying the correct IP address, it will not load with the IP address
Wish me luck haha
You stated that even with identifying the correct IP address, it will not load with the IP address.
How exactly are you going about identifying the IP Address that you are trying to insert into your browser?
I wouldn’t jump to reflashing just yet, but would suggest trying to ping the IP address you are getting for your server first, to see if it is reachable.
I was using the angry IP search to reveal everything on my network, and then unplugging the start 9, and scanning again to see which device/IP disappeared, and then plugged it back in to confirm that it came back online on the network (by rescanning)… which it did. This seemed to have pinpointed which IP address was the start 9. But I could not reach the start9 by logging into the IP address. How would I conduct this ping thing you are talking about?
If you’ve identified your Start9 server’s IP address using Angry IP Scanner but can’t access its web interface, you can use the “ping” command to check if the device is actually reachable on your network.
Steps to Ping the Device (Mac or Linux Terminal)
Open Terminal:
On Mac, press Cmd + Space, type “Terminal,” and hit Enter.
Type the Ping Command:
ping [IP_ADDRESS]
Replace [IP_ADDRESS] with the IP you found for your Start9 server (e.g., ping 192.168.1.123).
If it’s offline or unreachable, you’ll see “Request timeout” or “Host unreachable”. Next it’s important to ensure that both your client and server are on the same subnet. This allows them to communicate effectively within your local network.
The easiest way to check this is by comparing the IP addresses of both machines. For most home or office networks, which typically use a subnet mask of 255.255.255.0 (also known as /24), the first three octets (the numbers separated by dots) in each IP address should be identical for both devices to be on the same subnet. For example, if your client’s IP is 192.168.1.10 and your server’s IP is 192.168.1.20, both are on the same subnet because the first three octets (192.168.1) match.
However, if your network uses a different subnet mask (for example, /16 or /23), you’ll need to compare the IP addresses according to that mask. In these cases, the number of matching octets may differ. To be certain, check both the IP addresses and the subnet masks of your client and server to confirm they fall within the same subnet range.
Steps to Verify:
Find the IP address and subnet mask of your client machine.
Find the IP address and subnet mask of your server.
Compare both the IP addresses and subnet masks.
If they are in the same subnet range as defined by the subnet mask, your devices can communicate directly. If not, you may need to adjust your network settings.
Let me know if you need help finding the IP addresses or configuring your network!
