Mempool error when I try to launch UI

I receive the following error when I click the “Launch UI” button when Mempool is running:

“This site can’t be reached … DNS_PROBE_FINISHED_NXDOMAIN”

I have tried restarting all dependent services (Bitcoin Core and Electrum Server) as well as Mempool itself, I have completely rebooted the Embassy, I have disabled the antivirus software on my remote computer, as well as tried other web browsers, all to no avail.

By the way, it worked for a week before suddenly doing this.

Any ideas?

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Moved to troubleshooting. Are you on Windows? If so the problem is almost certainly bonjour and you will need to follow the steps in the green box at the top of this guide.

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That was exactly right - thank you so much!

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Hi
I have exactly the same error message when I try to launch the Mempool UI. I tried to click on the link to the documentation but it no longer works.
Thanks
Marion

https://docs.start9.com/0.3.5.x/user-manual/connecting-lan#windows-only

Warning

Bonjour can be unreliable. If your local URLs suddenly stop working, you may need to uninstall and re-install Bonjour. Go to System Settings > Remove Programs, uninstall Bonjour and Bonjour Print Services, re-install Bonjour Print Services from the link above, then restart Windows.

Hi Rick
Thanks for you help. The Mempool service is working now.
Merci beacoup
Marion

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