Server Not Found for Apps with 'Launch UI' function

StartOS Support
1

Hi everyone – I just got my Server Pure this week. I’m super excited about getting it up & running. It downloaded the entire Bitcoin Core blockchain in only 18.5 hours!

Now I’ve installed other apps, for example, Mempool & while it says it’s ‘Running’ when I click on ‘Launch UI’ it opens a new browser tab with ‘Server Not Found’ showing the screenshot below.

Can someone help me with this? Thanks :slight_smile:

Server Not Found
Server Not Found826×350 27.9 KB

2

Hi Bruce,

There are a set of common issues you can work through here if you can’t access your unique adjective-noun.local:
https://docs.start9.com/0.3.5.x/support/common-issues#i-am-unable-to-reach-my-server-via-its-custom-address-local-lan-address

And if you only can’t access services:
Windows: Start9 | Connecting Locally
Linux: sudo systemctl status avahi-daemon to see what’s up there.

3

Thank you for replying Stu,

I tried all the common fixes suggested & none worked. I can access my server using the ‘adjective-noun.local’ & it shows most downloaded apps as Running (Bitcoin Core, Electrs, Mempool, Sparrow, Mutiny, etc.) with only not yet configured apps as not running.

Here is the summary:

  • Reset the router >> Shows same ‘Server Not Found’ when I ‘Launch UI’ for any App with a UI (Mempool, Sparrow, Mutiny)
  • Turned off Start9 Pure then turned back on >> Shows same ‘Server Not Found’ when I ‘Launch UI’ for any App with a UI (Mempool, Sparrow, Mutiny)
  • Checked Firefox security.enterprise_roots.enable in about:config & it was still set to true >> Shows same ‘Server Not Found’ when I ‘Launch UI’ for any App with a UI (Mempool, Sparrow, Mutiny)
  • Typed in ‘start.local’ >> >> Shows ‘Server Not Found’ in new browser tab
  • Tried to access Server using IP address instead of ‘adjective-noun.local’ >> brought me to Root CA Trusted! You have successfully trusted your server’s Root CA and may now log in securely. Go to Login’ screen >> When I login and ‘Launch UI’ I still get same ‘Server Not Found’ in new browser tab.
  • When I try a different web browser on my Windows 10 computer I still get the same ‘Server Not Found’ when I ‘Launch UI’ for any App with a UI (Mempool, Sparrow, Mutiny).
  • However, when I try to login to server on my Linux Laptop instead of Windows 10, Firefox allows me to ‘Launch UI’ showing me the functioning app in a new browser tab!!

Any ideas why it is only working on the Linux laptop & not my Windows 10 Desktop? Thanks for helping troubleshoot!!

4

For Windows, you almost certainly missed this step:

https://docs.start9.com/0.3.5.x/user-manual/connecting-lan#connecting-lan-windows

5

Yes, this fixed the issue on the Windows computer. I can now see the functioning apps when I click ‘Launch UI’.

Many, many thanks Stu!

1 Like
6

Hey Stu,

Sorry but I just tried to open Sparrow & it is asking for a username & password. Any ideas what I use for this?

thanks,
Bruce

7

When you install services there are a number of tabs in the StartOS UI that provide information that you’d need to use that service. Have a look through them.

services
services1264×1216 78.6 KB

8

Many thanks again Stu. I’m very grateful for your help.

Bruce

1 Like