Recently moved, so unplugged my Start9 server, carefully moved it and 2 months later am trying to set it up in my new home. There is no power. I have tried several known powered outlets with not luck, no light. I handled moving the device myself and did not damage it. Noticed that when the power brick is plugged into the wall but into the server, the blue light is on. As soon as I plug it into the server, the blue power brick light goes out. I need advice for how to get this fixed asap. Thanks.
Hi – if you have a Server Pure, you’ve likely clicked through to the wrong place, this is the community-led support server, the customer support server is at start9.me
Since it sounds like you might need a new power supply (and because I suspect no member of the community will send you one
) so you can contact support with your order number (above or by email: support@start9.com) with the same comment and we can get you one.