I recently purchased a Start9 Pure server. How do I get an access code for the private support server?
The redemption code should of come with the server in the box.
All you have to do is enter it here (Start9 Me - Private Support Server), and then you will gain access to our Private Support Matrix Server.
I did not see an access code in the box…and just checked again and there is no access code. How can I get one?
If it’s a recent order, you were instead sent an email with an “Access Code”. You’ll need to find that email. Oddly, most people seem to delete it or ignore it… I think they assume it’s an order confirmation email.
I checked my email and did not find any with an access code. My purchase and delivery emails have an order number but nothing that states an access code. Can you resend an email?
We have no way to know what your unique access code was when it was first sent, moments after you paid for your order in a separate email.
You may need to email support, as this isn’t forum isn’t somewhere we can speak privately.
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