Unable to access server / Server connection issues

StartOS Support
1

Hi there, got my DIY server up and running for a few months but it went down while I was away and haven’t had any success troubleshooting it back up. Disclaimer: sovereign computing noob here :slight_smile: I suspect there is some network issue but have had no luck restarting, power cycling, rebuilding etc. I can’t access the server from any client devices via local, onion or IP. Server is on Purism laptop and it says it’s connected but if I search for updates I get the following error for example:

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Server showing connected:

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I can see my installed service running:

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Nothing shows in Marketplace and Updates show Request Failed:

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If i try open the user manual from the server machine I get the following error:

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I disabled the firewall on my router to see if it was potentially an issue with the firewall but get the same errors.

I do see in the OS log that Tor gets stuck bootstrapping at 5% continuously - I’m not sure a Tor connection is required at all as I’m currently using the server as a personal cloud with NextCloud.

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I had similar issues when setting up the server and if memory serves me correct I had success by disabling IPv6 on the server machine in Firefox (network.dns.disableIPv6) - looking at my router settings it doesn’t look like it supports IPv6. Everytime I restart the server machine this setting changes back to false - anyone know how to disable that permanently?

Anyway I’ve scoured the forums to try troubleshoot myself but not having any luck. any assistance would be appreciated. Two days ago I was randomly able to connect and perform an update from 0.3.4-4 but same issues plagued me after the update.

2

You definitely have networking issues here. The ‘connected’ icon is indicating you are connected from the client you are using, which is in this case just a connected monitor/keyboard. Are you using the nonfree image? Perhaps you need additional network drivers.

3

Thanks Dave! I’m really not sure, the friend who I bought the laptop from wiped it and installed StartOS for me - is there an easy way to check if the nonfree image was used? Assuming not, and I download the nonfree image, can I install that on the current server machine while retaining all the data on the server?

4

Able to connect via Wifi so the issue appears to be with the Wifi/USB adapter - will get a new one and test that.

5

When you ssh to your startOS server you can run:

cat /usr/lib/startos/PLATFORM.txt

and should show which one you used.