Unable to access Web interface

General
1

I noticed my miner was offline so I tried to login to my start 9 via the web interface but it is not responding. I can usually access it no problem. I have tried all the usual devices I typically access it from and none work. I am able to access it via ssh.
My services appear to be running.

tart9@deadly-lama:~$ sudo podman ps --all
CONTAINER ID  IMAGE                                            COMMAND         CREATED      STATUS      PORTS       NAMES
e049ae942fd9  docker.io/start9/x_system/utils:latest           sleep infinity  10 days ago  Up 10 days              netdummy
75672838934a  docker.io/start9/bitcoind/main:27.1.0                            10 days ago  Up 10 days              bitcoind.embassy
dcae6f76fc21  docker.io/start9/electrs/main:0.10.5                             10 days ago  Up 10 days              electrs.embassy
1a89b1d8e527  docker.io/start9/mempool/main:3.0.0.1                            10 days ago  Up 10 days              mempool.embassy
6deddcd62fd9  docker.io/start9/ride-the-lightning/main:0.15.1                  10 days ago  Up 10 days              ride-the-lightning.embassy
b2dd49ec8d5f  docker.io/start9/datum/main:0.1.0                                4 days ago   Up 4 days               datum.embassy
2

First thing to always try is hard refresh ctrl + shift + r (Windows/Linux) cmd + shift + R (Mac). If that doesn’t work try to restart the client device. You can also work through this list of common issues Start9 | Common Issues

3

I hard reboot the server and now I can access the webinterface. I was hoping there was something I could look at from the command line. Maybe next time.

1 Like
4

I have the same issue every month or two. I think an update or something to one of the services may be the cause. It never happened before in the past few years. I just do a hard reset and it goes away for a month or two. I tried looking at the logs and don’t see anything. I suspect it is related to FreeGPT soaking up resources or something. I did notice if I don’t use FreeGPT it lasts longer. It could be coincidental but I have refrained from using it and will know for sure this month as it is at 43 days running right now without the web interface dying.

5

This doesn’t sound related. Difficultly reaching your server could mean a whole range of issues, and is probably worth starting your own thread over if you need support.

One of the key tests to carry out is to check if it’s a local networking issue on the client sit by seeing if you can reach the server in two ways…

  1. Via your .onion in Tor Browser
  2. From another device on the LAN (i.e. a phone).
6

In my case, I could login vi ssh. It was only the web interface that was not accessible from many devices that I could previously access from. Now that I am looking at the output of sudo podman ps --all that I provided above I see c-lightning was not running and should have been, so maybe it crashed and was causing my problem.

7

i did try from a secondary device (phone) but didn’t try over TOR

8

Let’s get the issue reproduced… and when you do, go into System in the StartOS UI and get me all the the logs downloaded. When you have those email them to stu@start9.com or send me a message here and I’ll show you how else you can get them to me.

9

Hi Stu,
Not sure if you are replying to me or ekpapo. Are the logs persistent across a hard reboot? If not, am I able to collect them via ssh access which is still accessible when the web ui is not?

10

Either, you can do something like

sudo journalctl -ea > journal_output.txt

to create a log file

or

sudo journalctl -efa

to watch logs live

1 Like