the redemption and verification emails are from no-reply address
I signed up for your DIY support option today and while at the last step of verifying my email I had a connection issue. after solving this and clicking again it said this “invitation code was already used”
I think the sign up went through but it is not clear to me where I can verify this since there is no login page or matrix room in the redemption emails. I am most likely missing something but could use some guidance
We’re sorry for the trouble you’re experiencing, and we appreciate your patience. Please email ops@start9.com with a detailed explanation of the issue, including tyour order number and any other relevant details. Our team will assist you directly to resolve the issue as soon as possible.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience. Let us know if you need further assistance.