I’m on Mac Mini, Sequoia 15.3.1 and on iPhone 18.3.1 and on Mint Linux just updated and been trying to login on Firefox, Brave and Tor. Nothing works. I have verified Trusted Root
Modem is working, router is working, After shutting down computer, I have shut down everything (switched off the power strip that powers modem, router, computer, ServerOne, etc.) and powered back up. Still not working. I continue to get this on the desktop:
" Hmm. We’re having trouble finding that site. …" and in the button next to HTTPS,
“You are not securely connected to this site. …”
If you have made sure that you have followed all the troubleshooting steps here and trusted your server’s Root CA as per the instructions in our documentation on each of those devices, you can try to visit your server’s IP address (You can find it by logging into your router and seeing all connected devices).
If you still cannot find it then we will have to make sure that your server is actually powered on and functioning as intended. Checking that all cables (Ethernet and power brick) Are fully seated in their respective places.
Also, since you went through all of the steps listed, each of those has a specific set of outcomes that you’d have to explain to us in order to tell you want to to do next.
For example, when you logged into your router to see the connected devices when your device was turned on… what do you see? You don’t mention.
Thank you both for responding! I am very grateful for your help.
I’m starting to go through the steps that Alvaro directed as per the link he sent to the manual, “Common Issues”. I’m just working on the Mac Mini for now. When we get that working, I’ll go to the iPhone and Linux Mac Book
As per the list in Common Issues> During Initial Setup …
Server is plugged in and the blue light is on, Either net cable is plugged in, router is working for general use with computer, iPhone and MacBook with Mint.
I’m not “Guest” on phone or computers
I’m not on Tor. Using Firefox as it was what I used in the initial set and when the ServerOne was working beautifully for months.
I use Obscura VPN, but I turned it off for this procedure. In setting in Obscura there are no options to change anything Open on login and Appearance (light or dark). FYI I have tried to login to Server One with VPN off, but alas… no success.
Firefox is allowed to access LAN (I’d show you a screenshot here, but this messaging [platform?] will not allow for it.
I have only one router; TP Link Wifi. - I wonder if the router needs an update??
** Note - I just now went on to the TP Link Admin for my router and I shows only one device, the Mac Mini. However, I can physically see the Eithernet cable securely plugged into the ServerOne and the router.
I just tried unplugging the Server from the router and plugging it into another port. No success.
I unplugged the Eithernet cable from the back of the ServerOne and plugged it back in. No success, but I can see an orange light and a green light where the cable plugs into the Server, which infers to me that communication is going to the socket.
If you can’t see your server on the router’s connected devices, then something is very wrong. It will never have internet access and you will never be able to connect to it.
Your router is what connects to WAN, and may also have a series of switches for LAN. Your WAN connection is to your ISP. Is this what you’re talking about with the TP Link device? Or is this some kind of mesh or access point?
The lights on the ethernet port suggest to me the server and the connection are both fine and the server is working… but that it doesn’t have an IP address. Is your router’s DHCP server working? It does initially seem like a router issue.
Another thing it could be is StartOS failing to boot for some reason. While a long shot, you’d only be able to see if this is the case by connected a monitor/TV. Do you have one?
In the router admin page it shows that there is only one wired client, but if I look in another spot, “Eithernet” it shows that the connection is active.
I tried using another cable, no success.
I’m on Tech Support with TP-Link, it appears that the problem is with the ServerOne. The router connections are working and the firmware is up to date.
I’m not clear on WAN, but I think you are asking if the router is connected to the ISP modem. Yes, the router is connected to the modem and all the devices, including the TV, phones and laptops are able to be online.
Yes, I can disconnect my Mac Mini monitor and connect it to the ServerOne. I will move this conversation from the Mac Mini to the old Mac Book with Mint Linux.
Monitor plugged and keyboard plugged it. Everything looks perfect! It took a while to boot, but it came to the login, accepted the password and “Connected”. Just did Electrs update and now backing up.
The problems seem to start with one of the recent OS updates.
Just tried to login to ServerOne remotely (Firefox/Onion) on Linux Mac Books and still getting “Hmm, We’re having trouble finding that site.” Was working great about a week ago.
So, it seems to me its something in the operating systems or browsers or both that blocking access. I will go back to the check list and continue where I left off
OK, so your server is fine. But did you check whether an IP address was assigned and a connection was established under System->About? I get a sense that you’re doing each step in half measures and not getting conclusive answers.
If you did check everything, then either your networking setup is flawed, or your client setup is flawed.
…but if you have, you’ve missed something or you have an issue with your network.
Both your clients and your server have to be connected to the same router, they have to have IP addresses on the same subnet, they have to be able to communicate with each other.
Thank you StuPleb. You are correct that I have not completed the steps in Common-Issues. In one of my last posts I shared that I would go back to resume going through the steps on Common-Issues. I went deep into step six on checking the router, but I think that was worthwhile since it verified that the router was not the problem.
If I am going only half measure and not getting conclusive answers, it is due to my ignorance and thinking that I am getting the conclusive answer. Please forgive me for that. On the other hand, I think I was pretty conclusive regarding the router being in question.
Which “System” do I check on this? The Apple OS? Please forgive me but I’m not clear on this question/directive. Would you please give me more specifics on this?
What I want to see is when you connect a monitor to the server, and you go to System → About in StartOS (after logging in), is whether there is an IP address assigned.
Don’t screenshot this, because the .onion address is right there too, and that’s private, but you can post the internal IP address. (likely 192.168.x.x)
Then also grab me the IP address of the computer you’re using now.
Confirming this will eliminate at least one of my suspicions.
Since I was able enter that IPv4 address, the only one in ‘About’, and that took me to a StartOS page, does that confirm that the IP address was assigned?
Trust Root CA was the page that came up.
I went through the process of downloading trusting the root CA. When I downloaded, I saw that it was the 4th copy of that download, which confirmed to me that my memory was right in that I’ve done this before and walked through the steps.
I see when I open the file from Download, the [adjective-noun].crt it looks good, but, at the bottom there are 2 options, Close and Import. Import is grayed out and not active - I can’t select to import, I can only Close.
I went forward on 'Trusting Your Root CA on Linux", entering all the commands and it said at the end “1 Added”, which the directions say is success. Then I went to “final step” on Firefox and “security.enterprise_root.enabled” was already “true”, since I’ve done this a few times before.
As per directions, I went back to the page that came up when I entered the IPv4 address and the last step there was to refresh the page. The refreshed page came up exactly the same. In the browser address bar, the IP address was the same and it still had the icon of a lock with a red diagonal line through it, indicating not private or secure.
At the bottom of the page, there was an option to skip Trust Your Root CA. I hit ‘skip’ and got the “Warning: Potential Security Risks Ahead” message. This indicates to me that the Root CA is not working.
I suspect it is that place in Downloads where I can see the crt, but can’t import it.
When following the instructions for Configuring Firefox to Respect Your Root CA, make sure to click on the correct tab for your Linux system. This will give further instructions needed in your case.
Pasting your private .onion into Tor Browser is a quick and easy way to confirm whether things are working or not. You can then make the decision of whether you even need to configure anything else.
Thank you StuPleb. It’s been 12 days and I’m just getting back on this. Yes, I just pasted the .onion into Tor now and it worked!! YAY! And, I just now pasted it into Firefox that I initially set up when I got the Server and it also is working!! I was trying this many times earlier in Tor and Firefox up to a few days ago and it would not allow me to go forward. I would get the “Hmm, we don’t recognize this…”
I don’t know what happened, maybe the computer gods decided to heal my computer issues. Anyhow, Thank you STuPleb and others who have been helping me. I appreciate you all.
I will now try it on the Linux Mint machine and see if it works there now. It did not yesterday, but today’s a new day apparently.
I can now access the ServerOne on Tor, Firefox and in the LAN on the Mac MIni.
I can now access the ServerOne on Tor and the LAN on the Mint Linux laptop, but not on Firefox. Still getting “Hmm, we’re having trouble finding this site. …”
